Claims Consultant

Randstad is currently taking expressions of interest for multiple customer service roles across Adelaide.

This is your opportunity to join a Global Insurance company with a great team culture! This organisation aims to assist their staff, customers and the wider community by providing an excellent customer experience. By fostering a positive team environment, employees are valued and recognised for their efforts and commitment.

As a Claims Consultant, your main responsibility will be to manage property claims from start to finish. You will engage with customers through high-volume phone calls and help them navigate through their claims process. This role requires a high level of empathy and the ability to handle stressful situations, ensuring that customers receive support when they need it most.

Key Responsibilities:

• Manage claims process end to end
• Respond to a high number of calls
• Provide a high level of customer service for claims involving major losses such as homes, fires, floods
• Provide clear communication to address and resolve complex claims issues
• Review and decide on claims, following company policy and procedure
• Maintain a composed demeanor when managing high-pressure situations
• Resolve conflicts and objections with empathy

What We’re Looking for in You:

• Excellent work ethic and a team player
• You care deeply about providing excellent service and making a real difference in customers’ experiences
• Excellent computer skills
• Thrive in a fast paced environment
• Positive and resilient, focused on delivering the best possible results

Benefits

• Excellent team culture, social events and supportive management
• Competitive pay rate
• Ongoing support to help you succeed in your new role and grow your career
• Full-time hours, business hours M-F
• A 9-month assignment with potential for future opportunities

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.